FAQ

What is Glamstadt?
Glamstadt is a fashion destination that celebrates individuality and modern elegance. Discover carefully curated collections that boost your confidence and express your unique style with every garment.

Do you offer free shipping?
Yes, free shipping is included with every order. No minimum order quantity or hidden conditions – we simply believe that delivery should be easy and stress-free.

How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. Once your package has been shipped, you will receive a tracking link to follow the shipment in real time.

Do you ship internationally?
Currently, we only ship within Germany. Our focus is on providing the best possible local experience. If we expand to other regions in the future, we will inform our community first.

What are your return policies?
Changed your mind? No problem. You have 60 days from delivery to return your items. Just contact us at support@glamstadt.com and we will guide you through the process.

How long does the refund take?
Once your return is accepted, the refund is usually processed within 7 business days. Depending on your bank, it may take a little longer for the amount to appear on your statement.

Do you accept exchanges?
Yes, we do. If you want to exchange an item, just let us know at support@glamstadt.com and we will help you find the right option.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Shop Pay, PayPal, Apple Pay, and Google Pay. Every transaction is securely processed with SSL encryption to protect your data.

Are my personal and payment information safe?
Absolutely. Protecting your privacy and payment data is our top priority. Glamstadt never stores your sensitive data, and our checkout is completely secure.

What do I do if my order has not arrived?
First, check the tracking link in your shipping email. If more than 7 business days have passed and your package still hasn’t arrived, contact us at support@glamstadt.com and we will take care of it promptly.

Can I change or cancel my order?
If your order has not yet been shipped, we may be able to change or cancel it. Contact us as soon as possible after your order and we will do our best to assist you.

Need further assistance?
We are always here for you. Just send us a message at support@glamstadt.com and our friendly team will be happy to help.